Welcome to Our Return & Refund Policy
We believe in making your painting experience delightful and worry-free. Here’s everything you need to know about our customer-friendly return and refund process.
What We Accept for Returns
Eligible Cases:
- Incorrect items shipped from our end
- Products received with significant damage
- Quality concerns with valid reasons*
Non-Eligible Cases:
- Custom-made paintings
- Incorrectly ordered items
- Partially or fully completed paintings
How to Request a Return
Simple Steps to Initiate:
- Send us an email with:
- Your order number
- Email address used for purchase
- Full name
- Detailed reason for return
Our dedicated support team will reach out to you within 24 hours of receiving your request.
Important Details
Shipping & Condition:
- Return shipping costs are the customer’s responsibility
- Returned items must be in their original condition, exactly as delivered
Quality Concerns:
* For quality-related returns, we may need:
- Detailed explanation of the issue
- Clear photos of the product
- Additional information to verify the concern
Need Help?
We’re here to assist you! Feel free to reach out with any questions at [email protected]. Your satisfaction is our priority, and we’re committed to providing the best possible solution for your concerns.
Our Promise:
If you’re not 100% satisfied with your purchase and have a genuine concern, we’ll work with you to:
- Process a full refund
- Send a replacement
- Find the best solution for your situation
We value your trust and aim to make every interaction with us positive and satisfactory.